Terms of service

Last Updated: February 22, 2026

These Terms of Service (“Terms”) govern your access to and use of the website and online store operated by BAHAR AL OUD PERFUME L.L.C (“Bahar Al Oud”, “Company”, “we”, “us”, or “our”).

By accessing, browsing, or purchasing from our website (the “Services”), you agree to be legally bound by these Terms. If you do not agree, you must not use our Services.

1. Company Information

BAHAR AL OUD PERFUME L.L.C
United Arab Emirates
Customer Support: hello@baharaloud.com
Returns: returns@baharaloud.com

2. Eligibility

By using our Services, you confirm that:

  • You are at least 18 years old;

  • You have legal capacity to enter into binding contracts under UAE law;

  • All information provided by you is accurate and complete.

We reserve the right to refuse service or cancel orders at our discretion, subject to applicable law.

3. Products & Orders

3.1 Product Information

We make every effort to display product descriptions, images, and pricing accurately. However:

  • Colors may vary due to screen settings;

  • Minor packaging differences may occur;

  • Errors in pricing or descriptions may occur unintentionally.

We reserve the right to correct errors and cancel affected orders.

3.2 Order Acceptance

An order placed on our website constitutes an offer to purchase. An order is considered accepted only when:

  • Payment has been successfully processed; and

  • You receive confirmation from us.

We reserve the right to cancel or refuse any order due to:

  • Pricing errors

  • Suspected fraud

  • Stock unavailability

  • Violation of these Terms

In such cases, a refund will be issued to the original payment method.

4. Pricing & Payment

  • All prices are listed in AED (United Arab Emirates Dirhams) unless otherwise stated.

  • Payment must be made at checkout via approved payment methods.

  • We use secure third-party Payment Gateway providers.

You authorize us to charge your selected payment method for the full amount of your order.

5. Delivery

  • We deliver within the United Arab Emirates only.

  • We do not offer international shipping.

  • Delivery timelines are estimates and not guaranteed.

  • Risk of loss transfers to you upon delivery.

Please ensure your delivery details are accurate. We are not responsible for delays due to incorrect information.

6. Returns & Refunds

Returns are governed by our Return & Refund Policy.

Key conditions include:

  • 7-day return window from delivery

  • Item must be unopened with original seal intact

  • Return shipping costs borne by customer (unless defective)

  • Refunds processed to the original payment method

Nothing in this section limits mandatory rights under UAE Consumer Protection Law.

7. Intellectual Property

All content on this website, including:

  • Logos

  • Product names

  • Text

  • Images

  • Designs

  • Graphics

is the property of BAHAR AL OUD PERFUME L.L.C and protected under UAE intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written consent.

8. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes

  • Engage in fraudulent activity

  • Interfere with website security

  • Attempt unauthorized access

  • Resell products without authorization

Violation of this section may result in termination of access and possible legal action.

9. Limitation of Liability

To the fullest extent permitted by UAE law:

  • We are not liable for indirect, incidental, or consequential damages.

  • Our total liability shall not exceed the amount paid for the product in dispute.

Nothing in these Terms excludes liability where exclusion is prohibited by law.

10. Product Disclaimer

Perfumes and fragrance products are for external use only.

We are not responsible for:

  • Allergic reactions

  • Misuse of products

  • Improper storage

Customers are responsible for reviewing ingredient information where provided.

11. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect and process personal data in compliance with UAE data protection laws.

12. Force Majeure

We are not liable for delays or failure to perform due to events beyond our reasonable control, including:

  • Natural disasters

  • Government actions

  • Transportation disruptions

  • System failures

13. Governing Law & Jurisdiction

These Terms are governed by the laws of the United Arab Emirates.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts of the UAE, unless otherwise required by applicable consumer protection laws.

14. Amendments

We reserve the right to modify these Terms at any time. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the website after changes constitutes acceptance of the revised Terms.

15. Contact Information

For inquiries regarding these Terms:

📧 hello@baharaloud.com
📧 returns@baharaloud.com

BAHAR AL OUD PERFUME L.L.C
United Arab Emirates