Refund policy

Last Updated: February 22, 2026

This Return & Refund Policy applies to all purchases made through the website operated by BAHAR AL OUD PERFUME L.L.C (“Bahar Al Oud”, “Company”, “we”, “us”, or “our”) within the United Arab Emirates (UAE).

This policy is drafted in accordance with applicable UAE consumer protection laws.

By placing an order through our website, you agree to the terms outlined below.

1. Delivery Area

We currently deliver within the United Arab Emirates only.

We do not offer international shipping.

2. 7-Day Return Window

In accordance with our store policy and subject to UAE consumer regulations, customers may request a return within:

7 calendar days from the date of delivery

Return requests submitted after 7 days will not be accepted, unless required under mandatory UAE consumer protection laws.

3. Conditions for Return Eligibility

To qualify for a return:

  • The product must be unused and unopened

  • The product must remain in its original packaging

  • The original seal must be intact

  • The product must be in resalable condition

  • Proof of purchase must be provided

Due to hygiene and safety regulations applicable to perfume and cosmetic products, we do not accept returns of:

  • Opened perfumes

  • Used items

  • Products with broken seals

This is consistent with UAE consumer health and safety standards.

4. Damaged, Defective, or Incorrect Items

Under UAE Consumer Protection Law, customers are entitled to remedies if a product is defective or damaged upon delivery.

If your package is received damaged:

You must provide:

  1. A clear unboxing video, recorded from the moment the sealed package is shown.

  2. The video must clearly show:

    • The shipping label

    • The sealed package before opening

    • The full unboxing process

    • The damaged item

Failure to provide a full unboxing video may result in rejection of the claim.

All damage or incorrect item claims must be reported within:

48 hours of delivery

After inspection and verification, we will, at our discretion and in compliance with UAE law:

  • Replace the product, or

  • Offer a refund to the original payment method

5. Return Shipping Costs

Unless the product is defective, damaged upon delivery, or incorrect:

  • Return shipping costs are the responsibility of the customer.

  • Original shipping fees are non-refundable.

  • We recommend using a trackable courier service.

  • We are not responsible for lost return shipments.

If the return is due to a verified defect or company error, we will bear the reasonable return shipping cost in accordance with UAE law.

6. Refund Method

Approved refunds will be processed:

  • To the original payment method used at checkout

  • Within a reasonable timeframe after inspection and approval

Refund processing time may vary depending on your bank or payment provider.

We do not provide cash refunds for card payments.

7. Non-Returnable Situations

We reserve the right to refuse returns where:

  • The product has been opened or used

  • The seal has been broken

  • The return request is made after 7 days

  • The item is damaged due to misuse, negligence, or improper storage

  • Required evidence (such as unboxing video for damage claims) is not provided

8. Inspection & Verification

All returned items are subject to inspection upon receipt.

If the returned product does not meet the stated conditions, we may:

  • Reject the return and send the item back to the customer at their expense, or

  • Refuse refund processing

9. Consumer Rights Disclaimer

Nothing in this policy limits or excludes any mandatory rights granted under UAE Federal Law No. 15 of 2020 on Consumer Protection.

Where there is any inconsistency between this policy and applicable law, the law shall prevail.

10. How to Request a Return

To initiate a return request, contact:

📧 returns@baharaloud.com

Please include:

  • Order number

  • Full name

  • Contact number

  • Reason for return

  • Photos (if applicable)

  • Unboxing video (for damaged items)

Our team will respond with return instructions after reviewing your request.

11. Company Details

BAHAR AL OUD PERFUME L.L.C
United Arab Emirates
Returns Email: returns@baharaloud.com