Privacy policy

Last Updated: February 22, 2026

BAHAR AL OUD PERFUME L.L.C (“Company”, “Bahar Al Oud”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data in accordance with applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and its implementing regulations.

This Privacy Policy explains how we collect, process, store, disclose, and safeguard your personal data when you access or use our website, online store, or related services (collectively, the “Services”).

Our e-commerce operations are supported by Noonaz For Online Selling, and our website is powered by Shopify technology.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

For the purposes of applicable data protection laws:

Data Controller:
BAHAR AL OUD PERFUME L.L.C
Email: hello@baharaloud.com

We determine the purposes and means of processing your personal data.

2. Personal Data We Collect

Under UAE law, “Personal Data” means any data relating to an identified or identifiable natural person.

Depending on your interaction with our Services, we may collect:

2.1 Identity & Contact Data

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

2.2 Payment & Financial Data

  • Payment method details

  • Transaction records

  • Payment confirmation details

(Note: Full card details are processed securely by authorized Payment Gateway providers and are not stored by us unless legally required.)

2.3 Account Data

  • Username and password

  • Account preferences

  • Login credentials

2.4 Transaction Data

  • Purchase history

  • Items viewed or added to cart

  • Returns, exchanges, cancellations

2.5 Technical & Usage Data

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Website interaction data

  • Cookies and tracking technologies

2.6 Communication Data

  • Customer support messages

  • Feedback and reviews

We do not intentionally collect Sensitive Personal Data (such as health data, biometric data, or religious beliefs). If such data is inadvertently received, it will be handled in accordance with applicable law.

3. Lawful Basis for Processing (UAE PDPL)

We process your Personal Data based on one or more of the following lawful bases:

  • Performance of a contract (e.g., processing your orders)

  • Your explicit consent (e.g., marketing communications)

  • Compliance with legal obligations

  • Legitimate business interests (e.g., fraud prevention, service improvement), provided such interests do not override your fundamental rights

Where consent is required, you may withdraw it at any time by contacting us.

4. Purposes of Processing

We process Personal Data for the following purposes:

4.1 Contractual Purposes

  • Processing and fulfilling orders

  • Managing accounts

  • Arranging shipping and delivery

  • Handling returns and refunds

4.2 Customer Support

  • Responding to inquiries

  • Providing assistance

  • Managing complaints

4.3 Marketing & Advertising

  • Sending promotional emails or SMS (with consent)

  • Personalized product recommendations

  • Online advertising

You may opt out of marketing communications at any time using the unsubscribe link or by contacting us.

4.4 Security & Fraud Prevention

  • Identity verification

  • Preventing unauthorized transactions

  • Protecting against fraud and abuse

4.5 Legal & Regulatory Compliance

  • Complying with UAE laws and regulations

  • Responding to lawful government or regulatory requests

5. Data Sharing & Disclosure

We may disclose Personal Data to the following categories of recipients:

5.1 Service Providers

  • Noonaz For Online Selling (e-commerce operations partner)

  • Shopify (website platform provider)

  • Payment Gateway providers selected for processing payments

  • Shipping and logistics partners (including any additional shipping partners selected to fulfill your order)

  • IT service providers and cloud hosting providers

  • Analytics and marketing service providers

All service providers are contractually required to maintain confidentiality and comply with applicable data protection laws.

5.2 Legal & Regulatory Authorities

Where required by law, court order, or regulatory authority within the UAE.

5.3 Business Transfers

In connection with mergers, acquisitions, restructuring, or asset sales.

We do not sell personal data.

6. International Data Transfers

Your Personal Data may be transferred outside the UAE where our service providers or partners operate.

Where such transfers occur, we ensure appropriate safeguards are implemented, including:

  • Contractual data protection clauses

  • Transfers to jurisdictions with adequate protection levels

  • Compliance with UAE PDPL requirements

7. Data Retention

We retain Personal Data only for as long as necessary to:

  • Fulfill contractual obligations

  • Comply with UAE tax and commercial laws

  • Resolve disputes

  • Enforce agreements

Retention periods may vary depending on the nature of the data and legal requirements.

8. Data Security

We implement appropriate technical and organizational measures to protect Personal Data, including:

  • Secure servers and encrypted communications (SSL)

  • Restricted access controls

  • Secure payment processing

  • Regular security monitoring

However, no transmission over the internet can be guaranteed 100% secure.

9. Your Rights Under UAE Law

Subject to applicable conditions under UAE PDPL, you may have the right to:

  • Request access to your Personal Data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to processing in certain circumstances

  • Request data portability

  • Withdraw consent where processing is based on consent

To exercise your rights, please contact:

📧 hello@baharaloud.com

We may require identity verification before fulfilling requests.

We will not discriminate against you for exercising your legal rights.

10. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Improve user experience

  • Analyze traffic

  • Provide targeted advertising

You may manage cookie preferences through your browser settings.

11. Children’s Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect Personal Data from minors.

If you believe a minor has provided Personal Data to us, please contact us immediately at hello@baharaloud.com.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external platforms. We encourage reviewing their privacy policies separately.

13. Complaints

If you believe your Personal Data has been processed unlawfully, you may:

  1. Contact us at hello@baharaloud.com

  2. Lodge a complaint with the UAE Data Office or relevant competent authority.

14. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time to reflect legal, regulatory, or operational changes. Updates will be posted on this page with a revised “Last Updated” date.

15. Contact Information

BAHAR AL OUD PERFUME L.L.C
Email: hello@baharaloud.com
E-commerce Partner: Noonaz For Online Selling

For any privacy-related inquiries or rights requests, please contact us at the email address above.